Refund policy
RETURN & REFUND POLICY
Cancellations & Returns
MONTEVIDEO.6 accepts return requests within 14 days of receiving your order, subject to applicable consumer protection laws.
To request a return or cancellation, please contact us in writing via one of the following channels:
Email: montevideo6info@gmail.com
Instagram: @montevideo.6
WhatsApp: +972 50-8820935
Please include your order number and the reason for your request.
Return Conditions
To be eligible for a return, items must be returned in their original condition, unworn and unused, with all original tags and packaging intact, and accompanied by proof of purchase.
Items that have been worn, used, washed, altered, damaged after delivery, or returned without their original tags may not be eligible for a refund, subject to applicable law.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a tracked shipping service, as MONTEVIDEO.6 cannot be responsible for return shipments lost in transit.
Refunds
Once your return has been received and inspected, we will notify you regarding the approval of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are non-refundable, except where required by applicable law or where the return is due to a damaged, defective, or incorrect item.
Where permitted by applicable law, cancellation fees may apply.
International Returns
International orders may be returned in accordance with this Return & Refund Policy.
Customers are responsible for all international return shipping costs, as well as any customs duties, taxes, or other charges associated with the return, unless the return is due to a damaged, defective, or incorrect item.
Original international shipping charges and any import duties, taxes, or customs fees paid by the customer are non-refundable, except where otherwise required by applicable law.
Please note that international orders may be subject to import duties, taxes, or customs fees upon arrival in the destination country. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible after receiving your order.
Please provide your order number and clear photos showing the issue so that we can review your request.
If the issue is confirmed, MONTEVIDEO.6 will cover the applicable return shipping costs and provide an appropriate solution in accordance with applicable law.
Exchanges
Exchange requests may be made within 14 days of receiving your order and are subject to product availability.
Items returned for exchange must meet the same return conditions described above.
Customers are responsible for the shipping costs associated with an exchange unless the exchange is required because the item received was damaged, defective, or incorrect.
Once the returned item has been received and inspected, the replacement item will be sent subject to availability.
Final Sale & Non-Returnable Items
Certain products may not be eligible for return or cancellation where permitted by applicable law, including personalized or custom-made items and other products excluded from cancellation rights under applicable consumer protection legislation.
Items marked as Final Sale are subject to any mandatory return or cancellation rights provided by applicable law.
Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory rights available to customers under applicable consumer protection laws.
For customers in Israel, cancellations and returns are also subject to the Israeli Consumer Protection Law, 1981, and its applicable regulations.
Contact Us
For any questions regarding a return, refund, cancellation, or exchange, please contact:
MONTEVIDEO.6
Email: montevideo6info@gmail.com
Instagram: @montevideo.6
WhatsApp: +972 50-8820935